After your payment is confirmed, your order is prepared and dispatched within 1–2 business days. All items ship in plain, discreet packaging with no product names or brand logos on the outside.
You receive a tracking number by email as soon as your parcel is handed to the courier.
02Delivery times
Region
Standard shipping
Germany, Austria, Switzerland
5–10 business days
Western Europe (FR, NL, BE, IT, ES)
7–14 business days
Eastern Europe (PL, CZ, SK, HU, RO)
10–18 business days
Scandinavia & Baltics
10–21 business days
United Kingdom
10–18 business days
Delivery times are estimates and may vary due to customs, carrier delays or local holidays. We do not guarantee specific delivery dates.
03Shipping costs
Method
Cost
Condition
Standard EU shipping
€25
Orders under €450
Free shipping
€0
Orders over €450
04Discreet packaging
All orders ship in plain, unmarked outer packaging — no brand names, product descriptions or any hint of the contents. Inner packaging is sealed and protected.
05Tracking
A tracking number is emailed within 24–48 hours of dispatch. Track it on the carrier site or via 17track. Allow 24 hours for the number to activate.
06Reship guarantee
📦
Package not receivedIf tracking shows no movement for 40+ business days, or the parcel returns to us — free reship.
🛃
Customs seizureIf your parcel is seized by customs, we reship free of charge against official documentation from the authority.
↩️
Returned without reasonIf the parcel comes back to us with no reason stated, we reship at no extra cost.
To claim a reship, email info@pharmanextgen.com with your order number. Customs-seizure claims require official documentation from the authority.
In the rare case a parcel is held or seized by customs, we reship your order for free. Just contact us with your order number and, if available, the customs notice — we take care of the rest.
My tracking number is not updating. What should I do?
Tracking can take a few days to show movement after dispatch, and may pause during transit or customs clearance. If there is no update for more than 10 business days, contact us and we will check the status for you.
How is my order packaged?
Every order is packed discreetly in plain packaging. There is nothing on the outside that mentions the shop, the contents or anything medical — just a neutral parcel.
How much does shipping cost?
Flat €25 per order within Europe. Orders of €450 or more ship free automatically — no code needed.
How long does delivery take?
Orders are dispatched quickly after payment is confirmed. Delivery within Europe typically takes a few business days depending on the destination. You receive a tracking number by email as soon as your parcel ships.
Where is my tracking number?
Your tracking number is emailed to you automatically the moment your order is dispatched. If a few days have passed since payment and you have not received it, check your spam folder or contact us.
Which countries do you ship to?
We ship across Europe. If you are unsure whether we deliver to your country, or need the exact cost and time for a specific destination, just email us and we will confirm.
What if my parcel is delayed or does not arrive?
First, track your parcel with the number from your shipping email. If tracking has not updated for an unusually long time, or the parcel does not arrive, contact us with your order number — we will look into it and find a solution for you.
My tracking has not moved — do I get a free reshipment?
Yes. If the tracking number shows no updates for more than 40 business days, or the parcel is returned to us, we reship your order for free. Just contact us with your order number.
My parcel was seized by customs — what now?
We offer a free reshipment for customs seizures. To qualify, please send us official proof of confiscation (for example a letter from the customs authority). Reshipping cannot proceed without documentation or the parcel being returned to us.
My parcel or items arrived damaged
We compensate damaged parcels or items. Please send us a video of the unboxing (filmed in one take, from a sealed parcel) so we can verify and arrange compensation. Contact us via the site or Telegram, Mon–Fri 9:00–18:00 CET.
My parcel was returned to sender
If a parcel comes back because the recipient was absent or refused delivery, reshipping is possible after the logistics cost is covered. If no reason for the return is given and it simply comes back to us, we reship it at no extra cost.
💳 Payment
My card payment did not go through, or there is a limit. What now?
Card payments have a limit per transaction. For larger orders we automatically split your order into two smaller card payments — you pay both, and everything still ships together as one parcel. You can also pay by crypto, which has no limit and gets an automatic discount.
How do I pay with crypto, and is there a discount?
At checkout choose the crypto option (USDT, BTC, ETH and more). Crypto has no payment limit and an automatic discount is applied — no code needed. Payments are private and confirm quickly.
Which payment methods do you accept?
Two options at checkout: card (Visa / Mastercard) through a secure processor, and cryptocurrency (USDT, BTC, ETH). Choose whichever you prefer.
Is there a limit per payment?
Card payments have a per-transaction limit (it may vary over time — the checkout will tell you if your order is above it). If that happens, simply split the order into two smaller ones, or pay by crypto which has no limit. The checkout offers a free-shipping code for splitting, so it costs you nothing extra.
My card payment failed — what now?
No problem — your order is saved. You can retry the card payment, or switch to cryptocurrency at checkout. If it keeps failing, the most common reasons are the per-transaction card limit or your bank blocking the payment. Contact us and we will help you complete it.
How do I pay with cryptocurrency?
Select the crypto option at checkout. You will get a wallet address (or QR code) and the exact amount to send in USDT, BTC or ETH. Once the network confirms your transfer, your order is processed automatically.
💊 Products
Are your products lab-tested?
Yes. Products are independently tested by third-party laboratories (HPLC and mass spectrometry) for purity and identity. You can view sample Certificates of Analysis on our Lab Reports page, and request the full COA for your batch by email.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Most vials and tablets are kept at room temperature, while some peptides and HGH should be refrigerated. Follow the storage note on the product label.
Are your products genuine?
We stock only established brands such as Hilma Biocare, DeusMedical, Androlex, Somatrop-Lab and others, sourced directly. All compounds are premium quality and strictly intended for research purposes.
Do you carry weight-loss (GLP-1) products?
Yes. We carry Semaglutide, Tirzepatide and Retatrutide from several brands, in vials and pre-filled pens. See the Weight Loss (GLP-1) category, or take the quiz for a tailored recommendation.
How should I store my products?
Store in a cool, dry place away from direct light. Peptides and GLP-1 products are best kept refrigerated. Keep everything out of reach of children.
🎁 Offers & Referral
Do you offer discounts for returning customers?
Yes. Crypto payments always include an automatic discount, and we send reorder offers by email to returning customers. Keep an eye on your inbox after your first order.
Do you have discounts or deals?
Yes — take our quiz for a personal recommendation plus a discount coupon, and join our Telegram channel for regular deals. Repeat customers also receive refill reminders with special codes.
How does the referral program work?
Refer a friend and you both benefit. See the Referral Program page for the current reward and your personal link.
What is the Refill Program?
An opt-in reminder service: we notify you right on time before your cycle runs out, reserve your stock and keep your price. It is not a subscription — nothing is charged automatically, and you can stop anytime.
👤 Account & Orders
Do I need an account to order?
No. You can check out as a guest — just enter your delivery details and pay. You will receive an order confirmation and tracking by email.
I did not receive an order confirmation email.
Please check your spam or junk folder first, and make sure the email address was entered correctly. If you still cannot find it after a little while, contact us with your name and approximate order time and we will resend it.
Do I need an account to order?
No — you can check out as a guest. An account is optional and simply makes reordering and tracking easier.
How do I reorder my previous items?
Reorder reminder emails include one-click buttons that add your previous items straight to the cart. You can also simply add them again from the shop.
💬 Community
Do you offer wholesale or cooperation?
For wholesale, bulk or partnership enquiries, contact us at info@pharmanextgen.com with details of what you are looking for, and our team will get back to you.
Do you have a Telegram channel?
Yes — our Telegram channel posts deals, restocks and giveaways. Ask us for the current link, or find it in our newsletter and order emails.