Delivery/Payment/Reship policy
Payment methods
We offer two secure and convenient payment methods to cater to your preferences:
1. Bank Transfer
Paying via bank transfer is a reliable and straightforward option. Here’s how it works:
Instructions: Upon completing your order, we will provide you with our bank account details, including the account number, bank name, and any necessary reference information.
Processing Time: Bank transfers typically take 1–3 business days to process, depending on your bank and location.
Confirmation: Once we receive your payment, you will be notified via email, and your order will be processed immediately.
International Transfers: For international clients, please ensure to cover any transfer fees charged by your bank to avoid delays in processing.
2. Cryptocurrency Payments
We accept cryptocurrency payments to ensure fast, secure, and borderless transactions.
Accepted Cryptocurrencies: At the moment, we support Bitcoin (BTC), Ethereum (ETH), and Tether (USDT).
How to Pay:
1. Select the cryptocurrency payment option at checkout.
2. You will receive a unique wallet address and the total amount to transfer.
3. Complete the payment using your cryptocurrency wallet.
Processing Time: Cryptocurrency transactions are usually confirmed within minutes, but it may take up to an hour depending on network activity.
Security: Payments are conducted through a secure and decentralized blockchain network, ensuring transparency and privacy.
Note: Please double-check the wallet address before sending funds, as cryptocurrency transactions are irreversible.
Additional Information
All payments must be completed in full before the order is processed.
If you experience any issues or need assistance, please contact our support team at [Insert Contact Details].
Refunds, if applicable, will be processed according to our Refund Policy.
We prioritize the security and convenience of our customers, ensuring a smooth payment experience every time you shop with us.
Shipping Information
We offer reliable and efficient shipping services across Europe and worldwide, ensuring that your order reaches you in the fastest and safest way possible.
Delivery Regions
Europe: We provide delivery services to all European countries.
Worldwide: We ship to most countries around the globe. If you are unsure whether we deliver to your location, please contact our support team for confirmation.
Estimated Delivery Times
Within Europe: Orders typically take 3 to 7 business days to arrive.
Worldwide: Deliveries outside Europe generally take 10 to 23 business days, depending on the destination.
Factors Affecting Delivery Speed
Several factors can influence the shipping times:
Destination Country:
Shipping to remote or rural areas may take slightly longer than delivery to major cities.
Shipping Method:
We offer standard shipping for all orders. Expedited shipping options may be available upon request; please contact us for details.
Holiday Seasons:
During peak holiday seasons, such as Christmas or Black Friday, shipping services may experience delays due to increased demand.
Unforeseen Circumstances:
Weather conditions, strikes, or other disruptions in the logistics chain can temporarily affect delivery times.
Shipping Process
Order Processing:
Once your order is placed, we will process and dispatch it within 1–2 business days. You will receive a confirmation email with tracking details once your package is shipped.
Tracking:
All shipments come with a tracking number to monitor the progress of your delivery in real-time.
Packaging:
We ensure that all items are securely packaged to protect your order during transit.
Additional Information
Lost or Delayed Shipments: If your order is delayed or lost, please contact us immediately. We will work with our shipping partners to resolve the issue.
Returns and Exchanges: For details on returns, please refer to our Return Policy.
Customer Support
If you have any questions or concerns about your shipment, feel free to reach out to our support team at [email protected]
We are committed to ensuring your satisfaction and providing a seamless delivery experience, no matter where you are in the world.
Reshipping Policy
Parcel Returned to Sender
If a parcel is returned due to the absence of the recipient or refusal to accept the delivery, reshipping is only possible after payment for logistics costs.
If no reason for the return is provided, we will resend the parcel at no additional cost once it is returned to us.
Tracking Number Not Updated
Free reshipping is available if the tracking number shows no updates for more than 40 business days or if the parcel is returned to the sender.
Customs Confiscation
To qualify for free reshipping, you must provide official proof of confiscation (e.g., a letter from customs authorities).
Reshipping cannot proceed without documentation or the return of the parcel to us.
Damaged Parcel or Items
If the parcel or items arrive damaged, we will compensate the loss upon receiving a video recording of the unboxing process.
Please contact us via the website chat or Telegram (Mon-Fri, 9:00-18:00 CET).
Recommendations
Make sure all delivery details are accurate and up-to-date to avoid delays or complications.
For any questions, feel free to reach out to our customer support team. Thank you for choosing us!