PharmaNextGen
DEShop

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📦Track order🚚Shipping💳Payment✉️Contact

📦 Where is my order?

Order number + email — see the status instantly.

📦Shipping, Delivery & ReshipProcessing, delivery times, discreet packaging & free reship guarantee
1–2business daysProcessing
5–21business daysEU delivery
25+countriesDestinations
01Order processing

After your payment is confirmed, your order is prepared and dispatched within 1–2 business days. All items ship in plain, discreet packaging with no product names or brand logos on the outside.

You receive a tracking number by email as soon as your parcel is handed to the courier.

02Delivery times
RegionStandard shipping
Germany, Austria, Switzerland5–10 business days
Western Europe (FR, NL, BE, IT, ES)7–14 business days
Eastern Europe (PL, CZ, SK, HU, RO)10–18 business days
Scandinavia & Baltics10–21 business days
United Kingdom10–18 business days
Delivery times are estimates and may vary due to customs, carrier delays or local holidays. We do not guarantee specific delivery dates.
03Shipping costs
MethodCostCondition
Standard EU shipping€25Orders under €450
Free shipping€0Orders over €450
04Discreet packaging

All orders ship in plain, unmarked outer packaging — no brand names, product descriptions or any hint of the contents. Inner packaging is sealed and protected.

05Tracking

A tracking number is emailed within 24–48 hours of dispatch. Track it on the carrier site or via 17track. Allow 24 hours for the number to activate.

06Reship guarantee
📦
Package not receivedNo tracking movement for 40+ business days? One free reship per order. Submit your claim via a Help Center ticket within 60 days of dispatch.
🛃
Customs seizureFree reship against an official letter from the customs authority. The reshipment is sent at your risk — complying with your country's import rules is your responsibility.
↩️
Returned to senderReturned through no fault of yours — free reship. Wrong address, refused delivery, or not collected from the pickup point — reship after covering the new shipping cost.
📬
Marked as DeliveredThe carrier status "delivered" counts as delivery. Parcel marked delivered but missing? Report within 7 days — we open a carrier investigation (up to 14 business days).
📸
Damaged in transitReport within 48 hours with a continuous unboxing video (label visible, no cuts). Confirmed damage is replaced with your next order or compensated with store credit.
Good to know: over 98% of our parcels arrive without any issue — every one is tracked and monitored automatically. If something does go wrong: one free reshipment per order, settled by reship or store credit (delivery issues are not settled in cash). To claim, open a ticket in the Help Center with your order number within 60 days of dispatch — we reply within 24 hours.
07Delivery countries
AustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIrelandItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSwedenUnited Kingdom
All🚚 Delivery💳 Payment💊 Products🎁 Offers & Referral👤 Account & Orders💬 Community
🚚 Delivery
What happens if my parcel is stopped at customs?
In the rare case a parcel is held or seized by customs, we reship your order for free. Just contact us with your order number and, if available, the customs notice — we take care of the rest.
My tracking number is not updating. What should I do?
Tracking can take a few days to show movement after dispatch, and may pause during transit or customs clearance. If there is no update for more than 10 business days, contact us and we will check the status for you. Real delivery times by country →
How is my order packaged?
Every order is packed discreetly in plain packaging. There is nothing on the outside that mentions the shop, the contents or anything medical — just a neutral parcel.
How much does shipping cost?
Flat €25 per order within Europe. Orders of €450 or more ship free automatically — no code needed.
How long does delivery take?
Orders are dispatched quickly after payment is confirmed. Delivery within Europe typically takes a few business days depending on the destination. You receive a tracking number by email as soon as your parcel ships. Real delivery times by country →
Where is my tracking number?
Your tracking number is emailed to you automatically the moment your order is dispatched. If a few days have passed since payment and you have not received it, check your spam folder or contact us.
Which countries do you ship to?
We ship across Europe. If you are unsure whether we deliver to your country, or need the exact cost and time for a specific destination, just email us and we will confirm.
What if my parcel is delayed or does not arrive?
First, track your parcel with the number from your shipping email. If tracking has not updated for an unusually long time, or the parcel does not arrive, contact us with your order number — we will look into it and find a solution for you.
My tracking has not moved — do I get a free reshipment?
Yes. If the tracking number shows no updates for more than 40 business days, or the parcel is returned to us, we reship your order for free. Just contact us with your order number. Real delivery times by country →
My parcel was seized by customs — what now?
We offer a free reshipment for customs seizures. To qualify, please send us official proof of confiscation (for example a letter from the customs authority). Reshipping cannot proceed without documentation or the parcel being returned to us.
My parcel or items arrived damaged
Report damage within 48 hours of delivery via a Help Center ticket, attaching a continuous unboxing video (one take, starting from the sealed parcel with the shipping label visible). Confirmed damaged items are replaced with your next shipment or compensated with store credit.
My parcel was returned to sender
If a parcel is returned through no fault of yours, we reship it free of charge (one free reshipment per order). If it comes back because the address was incorrect, the delivery was refused, or the parcel was not collected from the pickup point, a reshipment is possible after the new shipping cost is covered.
What is Priority Protection?
An optional add-on at checkout (+5%, min €5). If anything goes wrong with your parcel, you get a no-questions-asked reshipment — no customs documents or waiting periods required — and your case is investigated with priority from day one.
💳 Payment
My card payment did not go through, or there is a limit. What now?
Card payments have a limit per transaction. For larger orders we automatically split your order into two smaller card payments — you pay both, and everything still ships together as one parcel. You can also pay by crypto, which has no limit and gets an automatic discount — how it works →.
How do I pay with crypto, and is there a discount?
At checkout choose the crypto option (USDT, BTC, ETH and more). Crypto has no payment limit and an automatic discount is applied — no code needed. Payments are private and confirm quickly. Step-by-step guide →
Which payment methods do you accept?
Two options at checkout: card (Visa / Mastercard) through a secure processor, and cryptocurrency (USDT, BTC, ETH). Choose whichever you prefer. Step-by-step guide →
Is there a limit per payment?
Card payments have a per-transaction limit (it may vary over time — the checkout will tell you if your order is above it). If that happens, simply split the order into two smaller ones, or pay by crypto which has no limit. The checkout offers a free-shipping code for splitting, so it costs you nothing extra. Step-by-step guide →
My card payment failed — what now?
No problem — your order is saved. You can retry the card payment, or switch to cryptocurrency at checkout. If it keeps failing, the most common reasons are the per-transaction card limit or your bank blocking the payment. Contact us and we will help you complete it. Step-by-step guide →
How do I pay with cryptocurrency?
Select the crypto option at checkout. You will get a wallet address (or QR code) and the exact amount to send in USDT, BTC or ETH. Once the network confirms your transfer, your order is processed automatically. Step-by-step guide →
💊 Products
Are your products lab-tested?
Yes. Products are independently tested by third-party laboratories (HPLC and mass spectrometry) for purity and identity. You can view sample Certificates of Analysis on our Lab Reports page, and request the full COA for your batch by email.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Most vials and tablets are kept at room temperature, while some peptides and HGH should be refrigerated. Follow the storage note on the product label.
Are your products genuine?
We stock only established brands such as Hilma Biocare, DeusMedical, Androlex, Somatrop-Lab and others, sourced directly. All compounds are premium quality and strictly intended for research purposes.
Do you carry weight-loss (GLP-1) products?
Yes. We carry Semaglutide, Tirzepatide and Retatrutide from several brands, in vials and pre-filled pens. See the Weight Loss (GLP-1) category, or take the quiz for a tailored recommendation.
How should I store my products?
Store in a cool, dry place away from direct light. Peptides and GLP-1 products are best kept refrigerated. Keep everything out of reach of children.
🎁 Offers & Referral
Do you offer discounts for returning customers?
Yes. Crypto payments always include an automatic discount, and we send reorder offers by email to returning customers. Keep an eye on your inbox after your first order. Step-by-step guide →
Do you have discounts or deals?
Yes — take our quiz for a personal recommendation plus a discount coupon, and join our Telegram channel for regular deals. Repeat customers also receive refill reminders with special codes.
How does the referral program work?
Refer a friend and you both benefit. See the Referral Program page for the current reward and your personal link.
What is the Refill Program?
An opt-in reminder service: we notify you right on time before your cycle runs out, reserve your stock and keep your price. It is not a subscription — nothing is charged automatically, and you can stop anytime.
👤 Account & Orders
Do I need an account to order?
No. You can check out as a guest — just enter your delivery details and pay. You will receive an order confirmation and tracking by email.
I did not receive an order confirmation email.
Please check your spam or junk folder first, and make sure the email address was entered correctly. If you still cannot find it after a little while, contact us with your name and approximate order time and we will resend it.
How is my personal data protected?
Orders ship in plain packaging and we keep data only as long as needed: personal details on completed orders are erased automatically 120 days after completion. You can also delete everything immediately at any time via our data deletion page — one email confirmation and all personal data is gone.
Do I need an account to order?
No — you can check out as a guest. An account is optional and simply makes reordering and tracking easier.
How do I reorder my previous items?
Reorder reminder emails include one-click buttons that add your previous items straight to the cart. You can also simply add them again from the shop.
💬 Community
Do you offer wholesale or cooperation?
For wholesale, bulk or partnership enquiries, contact us at info@pharmanextgen.com with details of what you are looking for, and our team will get back to you.
Do you have a Telegram channel?
Yes — our Telegram channel posts deals, restocks and giveaways. Ask us for the current link, or find it in our newsletter and order emails.
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